Dr. Yee & Associates, Optometrists Refund Policy & Eyeglass Lens Warranty

  • Refunds for Eyewear: 

    • Refunds apply to frames and non-prescription sunglasses only.  They must be requested within 30 days of the invoice date and will be inspected of signs of wear and damage prior to issuing a refund, exchange, or credit.  Returned items must also have its original parts, accessories, and packaging.

    • No refunds on prescription lenses because they are custom made.

  • Eyeglass Lens Warranty:

    • Lens anti-reflective and anti-scratch coatings are covered within one year of the original invoice date from manufacturing defects only.  Warranty does not apply to damage i.e) chips, cracks, pitting, deep scratches, etc. due to improper care.  No charge lens replacements will be determined on a case per case basis.

  • Refunds for Contact Lenses:

    • Refunds can only be applied to unopened boxes within 30 days of dispensing the contacts to the patient.  Opened boxes cannot be re-stocked or resold, therefore, no refund will be given for each box opened.

Dr. Yee & Associates, Optometrists Eyeglass Prescription Policy

  • For Prescriptions we fill Written From our Office:

    • An office visit to recheck the prescription will be provided and new lenses will be made at no charge within 60 days of dispensing.  Re-check visits after 60 days will be charged the usual fee for a minor exam.

  • For Prescriptions we fill Written by Other Optometry Clinics/Opticals:

    • Eyeglass lenses will be re-made one time at no charge if the prescribing doctor provides a new prescription in writing within 60 days of dispensing.  Prescription changes after one free remake or after 60 days will be charged the usual lens price.

  • For Dr. Yee & Associates Prescriptions That are Filled Elsewhere:

    • If a lens prescription change is needed after glasses are made, we will not be responsible for any charges incurred from the remake.  Most reputable optical dispensaries allow doctor prescription changes at no charge, but it is up to the patient to inquire about such policies in advance of purchase.

Dr. Yee & Associates, Optometrists Sales Policy

  • All sale items are FINAL SALE.  No warranty or replacement parts apply to sale items.

© 2019 by Dr. Yee & Associates, Optometrists - Legal